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We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:

1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
  • CPanel Help. Fast and easy explanations of each page of the Control Panel. Simply click on the DOCUMENTATION link in the bottom left corner of your CPanel interface.
     
  •  Reseller Help (WHM). Resellers can find documentation here.

  • Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.

  • Online Community. Our forum allows customers to interact with each other, discuss issues and share experiences. Want an unbiased opinion about our services? This is the place to get it.

  • Members System. If you still haven’t found the answer to your question, the members system offers flash tutorials, knowledgebase articles, links to contact support, manage your account, and more.

2. THROUGH OUR WEBSITE.

You can use our online form and get in touch with us 24 hours a day. If you still haven’t found the answer to your question, we suggest that you use our Ticketing System. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Submit a Support Request link in your CPanel.

3. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.

IMPORTANT!!! If you are a client of Webresellers and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through your hosting Control Panel.  This way we can supervise the quality of our customer support, which will improve the quality of our services in general.

4. Via Email

You can sent email to: support @ webresellers.net
Please include your name, domain name, issue, and any information that may assist us in resolving your issue for you. All support tickets are routed to the support analysts directly 24/7.

** Please note, we don't assist or trouble shoot 3rd party scripts or custom scripts that aren't installed by our servers. You should contact the vendor of your custom script or review their website for further assistance.

5. Billing

In our billing system, you can view your account details, add services to your account, upgrade/downgrade your account, or cancel your account. Please login in members area.
You can also send email to billing @ webresellers.net

6. Firewall

Are you having connection issues? To see if your IP address is being blocked by our firewall...
CLICK HERE. If you IP address is listed, please open a support ticket to get your IP address removed from  our firewall blocked list.